Legal

Cancellation & Refund Policy

Last updated: August 2026. This policy applies to all direct bookings made through santino-family.com and is operated by INAX (Private) Limited.

Deposit & Cancellation

Standard dates
  • A deposit equal to the cost of the first night is due to confirm the booking
  • The balance is paid at the property on arrival
  • Cancellation 7+ days before check-in: full refund of the deposit
  • Cancellation within 7 days of check-in: deposit is forfeited
  • No-show: full booking amount is charged
High-demand dates
  • On a small number of high-demand dates each year a higher deposit applies — up to 50% of the total
  • Rooms on these dates are not held without payment
  • The same cancellation terms apply: full refund of the deposit 7 or more days before check-in

Until the deposit is received the room is held for a limited time only — the exact period is shown when you book — after which it is released automatically.

Currency

Room rates are quoted in US dollars (USD). Card payments are charged in Sri Lankan rupees (LKR), converted at the exchange rate applying on the day of payment. Your bank may apply its own conversion or fees on top of this.

Date Changes

Guests are entitled to one complimentary date change, subject to availability, provided the request is made at least 7 days before the original check-in date. The new dates must be within 12 months of the original booking. Additional date changes may be subject to a fee of USD 20.

How to Cancel or Modify a Booking

To cancel or modify a booking, please contact us directly:

Cancellations or modifications are effective only upon written confirmation from us.

Refund Processing

Approved refunds are processed to the original payment method (credit/debit card or bank account) within 7–14 business days from the date of cancellation confirmation. Processing times may vary depending on your bank or card issuer.

Exceptional Circumstances

In the event of verifiable medical emergencies or natural disasters affecting travel to Sri Lanka, we will review each case individually and may offer a date change or credit note at our sole discretion. Documentation may be required.

Our Cancellation Guarantee

"If we cancel your booking for any reason within our control, we will provide a full refund of all amounts paid, plus a voucher worth 20% of your booking value for a future stay."

Contact

For any questions regarding this policy, please contact INAX (Private) Limited at:
368/B, Merenchigoda, Udupila, Mirissa 81740, Sri Lanka
Email: inax.pvt.ltd@gmail.com
Phone: +94 76 152 4374